E-mail and Texting: Making it Effective, Making it Work, and Making it Safe

Lois Butcher-Poffley, Temple University, USA

Theme: Professional development and mentoring

Program ID: SYM-01

Presentation: October 2, 2013 1:00 pm - 2:00 pm

Room: Jasperwood


“can I see u fri @ 4:30?” “Sure.” “K C-U then” You have just made an appointment with your client in less than 3 seconds without any voice or face-to-face contact. Texting has become a means for clients to reach you immediately. It allows them access in real time, and it can give them the opportunity to receive a solution to a performance problem exactly when they need the problem solved. E-mail is another tool providing quick access. It is an opportunity for a client to express concerns, bring up new issues, or give you the results (and a narrative) of their last competition right away. It lets the parent of 10 year old ice skater connect you to the child’s coach. This is excellent. Or is it? Texts and e-mails sound good. It’s a way to solve some performance issues quickly. It’s a way to improve your work with your client. So what’s the problem? When do texts and e-mails become intrusive? When do they become a crutch? When are they a vehicle for the client avoid and subsequently, abdicate their responsibility to address their performance issues? This presentation will examine the positives and negatives of texting and e-mail between client and consultant. A look at 3 separate cases will showcase the ups and downs of these technologies in private consulting, and provide an opportunity to develop your own parameters for use of such communications in your own practice.

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